Refund policy

Return & Refund Policy

Each House of Hotse product is made to order especially for you. Because our products are produced on demand, we do not accept returns or exchanges due to change of mind, incorrect size or color selection, or other customer ordering errors.

Damaged, Defective, or Incorrect Items

We want you to love your House of Hotse purchase. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the problem. Once the issue has been reviewed, we will provide a replacement or refund when appropriate.

Personalized Products

Personalized and custom-made products cannot be returned or exchanged. Please carefully review all personalization information, including spelling, names, colors, and other selections, before placing your order.

If a personalized item arrives damaged, defective, misprinted, or differs from the personalization submitted with your order due to a production error, please contact us so we can make it right.

Sizing

Please review the size guide and product measurements provided on the product page before ordering apparel. Because each item is made to order, we cannot accept returns or exchanges when an incorrect size is ordered.

Order Changes and Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed. If you need to request a change or cancellation, please contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Questions or Problems With Your Order

If you experience a problem with your order, please contact House of Hotse through our Contact Us page. We will review the issue and work with you to determine the appropriate resolution.

This policy does not limit any rights you may have under applicable law.